ProBikeKit Reviews

Great prices and the delivery super fast I recommend Pro Bike Kit

I wish I'd purchased from another store even if it'd costed more. Had problems with delivery and overall material of goods I've bought has average quality. (Bought a helmet and two new wheels preparing for a fresh cycling season)

Order Reference: 251434364
I purchased a set of Scope wheels. No product issue. BUT, months after receiving product, I received a US customs and duty charge from DHL. This extra cost exceed 10% of the purchase price. This cost was not clearly disclosed at time of purchase and therefore I would NOT have purchased from ProBike because of the total cost.
If you dig through the HELP/FAQ pages, there is a disclaimer. But why would a customer read the HELP/FAQ pages prior to a purchase. The item included free shipping and I carefully read the shipping terms and related information. PBK well know custom charges will effect total cost of items shipped to the USA (and many other non EU countries) and this expense should be clearly noted.
I looked back at my e-receipt and find no reference to this potential customs cost. My suggestion is that potential customers who are not located in the UK should look for another vender.
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Update 4/23/21
Rec’d reply from Matt @PBK. They have agreed to reimburse me for the expense, which I will pay to DHL. This is the level of service I expect and it is much appreciated. For US customers, note the $800 customs/duty threshold for the added cost. Items below this amount do not incur the duty charge. Not sure about impact of multiple items on a single order shipped together.
Thank you PBK. Your attention to this matter is greatly appreciated and I revised my initial rating to reflect your actions.

Ordered stuff, got stuff from UK Super Quick!
Kalas bibs - nice.
MOVELO SOCKS!! OH MY! I think I am in love with them. I am pretty sure my wife wants to take them.
Really impressed with service and selection.

It was fast shipping and good prices and authentic merchandise.
Thank you, Rick

Good selection, price, and delivery

Difficult to contact ProBikeKit. Ordered a trainer which was shipped from the UK to US (Georgia). Was supposed to be here 2 days ago. The shipper's DHL tracking just says "Shipment on hold". I can't get an updated delivery estimate. Tried contacting ProBikeKit and only received a generic "At this time we would like to apologise for the delays you have experienced and would like to assure you that we are actively in contact with our courier provider and your order will be delivered soon." They offer no phone or email contact. My 1 star is based on their avoidance of customer contact and service.

Great selection, easy to find what I need (or what I want), and their sales are very good.

Very fast delivery and good prices. What more can you ask for?

Order what needed at a reasonable price and was delivered in a relatively fast amount of time considering in came over from across the pond.

You’ll need to have a tracking number for all of your orders to better customer experience.

Did not honor a Welcome Back coupon. Price of item was in US dollars. However, at checkout, I was charged an amount higher. Apparently the equivalent of The British Pound or Perhaps Euros. Very pleased with product but very unhappy with transaction, overall.